Shipping & Returns

The delivery service operates from Monday to Friday and is run by a private transport company, so compliance with delivery times is the responsibility of the carrier. However, we carefully select the companies we work with so that your product reaches your home as quickly as possible.

On the other hand, our part of the work involves meeting the order preparation times that we will explain to you below:

    • All orders are confirmed, prepared and shipped within a maximum period of 24 business hours. All orders placed during the weekend will be processed from the first business day.
    • All orders are carefully prepared so they should arrive in perfect condition. If not, please contact us.
    • Important: Due to the saturation of courier companies on dates such as Black Friday, Cyber Monday and Christmas, it is possible that some shipments may experience a delay in delivery. If your order has not been delivered within a reasonable time, please contact us.
National shipping costs and times:
      • Spain (Peninsula) :
        • FREE Standard Shipping -  3 - 5 days
        • Express Shipping: €8.99 -  24 - 48 hours
      • Balearic Islands:
        • FREE Standard Shipping  -  3 - 5 days
        • Express Shipping: €8.99 -  24 - 48 hours
International shipping costs and times:

 

    • Germany, Austria, Belgium, Denmark, France, Gibraltar, Greece, Ireland, Italy, Jersey, Luxembourg, Norway, Netherlands, Portugal, United Kingdom, Sweden and Switzerland:
      • Orders under €150:
        • Standard Shipping - €8.99 -  10 approximately days (depends on the destination country)
        • Express Shipping: €19.99 - 24 - 48 hours
      • Orders over €150:
        • Standard Shipping - FREE -  10 approximately days (depends on the destination country)
        • Express Shipping: €19.99 - 24 - 48 hours

 

    • Rest of Europe, Northern Maghreb and Turkey: Cyprus, Croatia, Slovakia, Slovenia, Estonia, Russia, Finland, Hungary, Iceland, Latvia, Lithuania,
    • Malta, Poland, Czech Republic, Romania, Serbia and Turkey.
      • Orders under €180:
        • Standard Shipping - €12.99 - 10 approximately days (depends on the destination country)
        • Express Shipping: €21.99 - 24 - 48 hours
      • Orders over €180:
        • Standard Shipping - FREE -  10 approximately days (depends on the destination country)
        • Express Shipping: €21.99 - 24 - 48 hours

 

    • America
      • Orders under €350:
        • Express Shipping: €25.99 -   approximately 10 days (depends on destination)
      • Orders over €350:
        • Express Shipping: FREE - approximately 10 days   (depends on destination)

 

    • Asia, Middle East and Oceania: Saudi Arabia, Australia, South Korea, Georgia, Hong Kong, Indonesia, Israel, Japan, Lebanon, Malaysia, New Zealand, Singapore and Thailand
      • Orders under €350:
        • Express Shipping: €25.99 -   approximately 10 days (depends on destination)
      • Orders over €350:
        • Express Shipping: FREE - approximately 10 days   (depends on destination)

 

** We are not responsible for possible delays and costs that may occur at Customs.

 

Isn't it what you expected?

Don't worry! You have up to 30 days from receipt of your order to request a return. We will handle it for you quickly, and best of all; is free.

Write to us at backofficesaraferrer@gmail.com with your case and we will process your return.