Frequently asked questions

REQUESTS

  • HAS MY ORDER BEEN PROCESSED CORRECTLY?

As soon as you finish processing the payment, you will receive a confirmation email. If after a few minutes you do not receive it, contact us through backofficesaraferrer@gmail.com and we will confirm that the purchase process has been closed correctly.

  • HOW I CAN KEEP TRACK OF MY ORDER
Once your order has shipped, we will send you an email with tracking information for your order.
  • CAN I CANCEL MY ORDER?

Unfortunately we cannot guarantee the cancellation or editing of your order once payment has been processed. In any case, as soon as you decide to cancel it, quickly contact us through backofficesaraferrer@gmail.com

  • CAN I ADD A PERSONALIZED NOTE TO MY ORDER?

You can customize any order you need. When making your purchase, you will find a section where you can write a note that we will send along with your order with your personalized message.

  • HOW CAN I PLACE AN ORDER FROM SARA FERRER?
The purchasing process is very simple.